Our customer's satisfaction is extremely important to us. We will endeavor to digitally deliver 100% of Zenhiser customer orders.
Due to the nature of our products (non tangible irrevocable goods), all digitally delivered products from Zenhiser that have been digitally shipped to the customer are not eligible for return or refund. The customer though may at any time cancel their order before payment has been processed. We recommend checking any previous orders before completing a transaction to confirm you do not purchase any Zenhiser pack twice. Any duplicate orders will not be eligible for a refund due to the nature of our products.
We also highly recommend all customers back up their orders on an alternate / separate hard drive to protect against loss of products purchased from Zenhiser. In the unlikely event of a failed / broken hard drive Zenhiser will only replace download links for a previous order upon confirmation of the customers previous order and a copy of their purchase receipt. This is applicable to all orders made within a 12 month period, any purchases of a later date than 12 months will not be covered.
We reserve the right to refuse any refund requests.