Below you will find a comprehensive list of questions and answers to help guide you through any requests or issues you may have. If you find your query is not answered below, please feel free to get in touch via our Contact page. We will endeavour to answer your request within 24 hours during weekdays.
How Do I Receive My Downloads?
Download links are supplied in two variations, within your completed order page for speed of use and a back up download link email. Simply click the links via either option and you will be directed to a download page for each product, it's that simple. You can bookmark the webpage if you wish to download again at a future date. We do highly advise keeping your download link emails too as this will be your only way to download your order at a later date. If you don't see your download email, remember to check your junk folder.
How Long Are The Download Links Active For?
Zenhiser download links are not time active. You have 5 download attempts for every product you have ordered. If at a later date you run into computer problems and lose your purchases you can use your download link email to download again. We do highly recommend keeping your download links emails somewhere safe for future downloads and a back up of your purchases just in case you run out of download attempts in the future. Zenhiser will only replace download links from a previous order upon confirmation from the customer of their purchase receipt number. This is applicable to all orders made within a 12 month period, any purchases of a later date than twelve months will not be covered.
All downloads attempts are IP logged, this is to ensure your purchases stay safe and your download links are not used by third parties.
I'm Having Problems Downloading, What Can I Do?
1. If you are having problems we strongly suggest downloading your order from an alternative computer. This solves the problem in 99.9% of downloading issues. Please note: For this you will need to be able to access your download link email on the alternative computer.
2. Disable your firewall software before downloading.
3. Verify your anti virus settings are not blocking the download.
4. Speed check your internet connection. This will allow you to see whether you are receiving the speeds needed to download our larger packs.
5. Downloading only one zip file at once.
6. Downloading only your Zenhiser zip files, no third party downloads at the same time.
7. Disabling any download manager you may be using and downloading the zip files directly.
8. If you are streaming TV or Movies, please suspend until the zip files are download successfully.
How Can I Pay?
You have three options for payment with Zenhiser, by credit card, Apple Pay or by Paypal. Simply follow the instructions on the payment page.
How Safe & Secure Is My Credit Card & Personal Information?
Our payment gateway is an internationally recognised and highly respected payment gateway. It supplies an extremely high level of security so you can rest assured your purchases are safe and secure. We also use an integrated PayPal system for Paypal. PayPal’s extremely high level of encryption and secure technology is one the best services available on the web & currently being used by over 100 million customers worldwide. All Apple Pay payments are also very secure.
What Requirements Do I Need For Downloading From Zenhiser?
If you have a computer, an internet connection and either a credit / debit card, Apple Pay or Paypal account then you can download from Zenhiser. Our system has been tried and tested on both PC, Mac, mobile platforms using web browsers including Firefox, Safari, Chrome, Opera and others. Downloads are obviously faster on a high Megabit connection but slower downloads can still be made on limited connections.
Can I Buy Zenhiser Pro Audio Products Anywhere Else?
Our catalogue is exclusively produced by Zenhiser. The full Zenhiser catalogue is only available through the Zenhiser website. The few third party resellers we trust and love receive our new releases for sale within 2-6 weeks of the initial release on Zenhiser.
What About Returns?
Unfortunately we do not accept returns. Due to sample piracy we do not have a choice in this matter. For further information please view our Refund Policy
What Am I Actually Purchasing?
When you purchase a sound pack from Zenhiser you are not obtaining ownership of the sounds, you are in fact purchasing a license to use the sounds within your musical compositions, whether or not your compositions are released commercially. Please view our License Agreement for further details.