Our customer's satisfaction is extremely important to us. We will endeavor to digitally deliver 100% of Zenhiser customer orders.
Due to the nature of our products (non tangible irrevocable goods), all digitally delivered products from Zenhiser that have been digitally shipped to the customer are not eligible for return or refund. The customer though may at any time cancel their order before payment has been processed.
In exceptional circumstances refunds may be given at the discretion of Zenhiser.
We reserve the right to refuse any refund requests.
We suggest that all customers back up their orders on an alternate / separate hard drive to protect against loss of products purchased from Zenhiser. In the unlikely event of a failed / broken hard drive Zenhiser will only replace download links for a previous order upon receipt of the customers purchase receipt.
