How Do I Receive My Downloads?
Once your order is completed you will be re-directed to your personal account section of the Zenhiser site. Simply click the download links of your order and download directly to your computer. It's that simple.
You will also receive an email confirming your order. Within this email is a direct link to your accounts page where the download links are stored.
How Long Are The Download Links Active For?
Zenhiser download links are no longer time active. You have 5 download attempts for every product you have ordered. If at a later date you run into computer problems and lose your purchases you can simpy log in and re-download all your purchases.
All downloads attempts are IP logged, this is to ensure your purchases stay safe and your download links are not used by third parties.
I'm Having Problems Downloading, What Can I Do?
1. If you are having problems we strongly suggest downloading your order from an alternative computer. This solves the problem in 99.9% of downloading issues. PLEASE NOTE: For this you will need your log in details so you can access your account on the alternative computer.
2. Check or disable your firewall software whilst downloading.
3. Verify your anti virus settings if the file is being blocked from download.
4. If your internet connection is lost or broken during download, do not worry, just start the download again.
5. Once you have downloaded your zip files, the files will need to be extracted. If you do not have any zip software on your computer then please try Zip Genius for PC or YemuZip for Mac OSX. Both products are freeware. n.b. Zenhiser will not be held responsible for any problems arising from using either zip programs.
6. If you are still having problems please email us using the contact form on the contacts page.
How Can I Pay?
You have two options for payment with Zenhiser. By credit card, visa card and most other bank card payments using the standard payment system.
You can also purchase using your Paypal account, simply follow the instructions on the payment page.
How Safe & Secure Is My Credit Card & Personal Information?
Our payment system is supplied and looked after by Eway, an internationally recognized and highly respected payment gateway. Eway supplies an extremely high level of security so you can rest assured your purchases are safe and secure.
We use an integrated PayPal system for Paypal payments. PayPal’s extremely high level of encryption and secure technology is one the best services available on the web & currently being used by over 100 million customers worldwide.
What Requirements Do I Need For Downloading From Zenhiser?
If you have a computer, an internet connection and either a credit / debit card or paypal account then you can download from Zenhiser. Our system has been tried and tested on both PC, Mac's and web browsers including Internet Explorer, Firefox, Safari, Opera, Netscape, Maxthon, Avant, Camino & Google Chrome. Downloads are obviously faster on a broadband connection but downloads can still be made on dial up connections as well.
What Is An RSS Feed?
RSS stands for 'Rich Site Summary' - a system that allows you to subscribe to feeds containing up-to-date information on your favourite web sites & blogs.
If you use web browsers 'Firefox' or 'Safari' there is no need to download a news reader, these browsers have in built RSS handling. You will also find some email clients including 'Mac Mail' have the same system.
The other option is to download a small piece of software, a RSS News Reader. These are extremely easy to set up and use. Below is a couple of suggested options.
PC: FeedReader, FeedDemon
Mac:
NetNewsWire, Vienna
How do I view your RSS Feed?
1. Download your preferred RSS Reader
2. Copy the feed url, feed://zenhiser.wordpress.com/feed/
3. You are now be subscribed to the Zenhiser feed. Updates will be downloaded to your computer whenever new information has been added. It's that simple.
Can I Buy Zenhiser Pro Audio Products Anywhere Else?
Our catalogue is exclusively produced for Zenhiser. We sell our full catalogue through the Zenhiser site only and a limited catalogue through our third party friends.
What About Returns?
Unfortunately we do not accept returns unless the wrong download pack has been delivered. Due to sample piracy I'm afraid we do not have a choice in this matter. For further information please view our Refund Policy
What Am I Actually Purchasing?
When you purchase a download pack from Zenhiser you are not obtaining ownership of the sounds, you are in fact purchasing a license to use the sounds within your musical compositions, whether or not your compositions are released commercially. Please view our License Agreement for further details.
